Which method is structured to set and evaluate specific operational goals?

The balanced scorecard (BSC) is designed to set and evaluate specific operational goals by translating an organization’s strategic objectives into a set of performance metrics across various perspectives. This method allows organizations to measure effectiveness in achieving specific goals related to financial performance, customer satisfaction, internal business processes, and learning and growth. The BSC framework helps ensure that all levels of the organization are aligned with strategic objectives, providing a holistic view of performance and facilitating continuous improvement.

This approach contrasts with other methods listed in the question. For example, while the behaviorally anchored rating scale focuses on evaluating employee performance based on specific behaviors, it does not systematically set broader operational goals. Similarly, a behavior checklist serves as a tool for assessing specific tasks or activities rather than organizing them into an overarching goal framework. Management by objectives (MBO) emphasizes setting individual and team goals, but it primarily focuses on aligning actionable targets with overall operational objectives without the comprehensive and multifaceted perspective that the balanced scorecard offers.